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Delivery Information

Complete your order at Louella Boutique with fast reliable UK delivery with a choice of the following options. We dispatch orders within 24 hours after receiving your confirmation email, Monday - Friday.
Please note, our couriers do not operate on bank holidays. 
 Standard Shipping - Free on orders over £75 £3.25
Next Day Delivery (to be placed before 12 noon) £5.99

 
You will receive a separate email once your delivery has been dispatched. 

International 

At this moment in time we are not offering international delivery on our website. Please contact info@louellaboutique.co.uk to enquire and we will look into this further for your location.  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@louellaboutique.co.uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@louellaboutique.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@louellaboutique.co.uk