How can I track my order?
Once your order has been dispatch, you will receive a dispatch email with a tracking link.

Do you have a shop?
Currently, we are online only.

Do you have a size guide?
All of our items will be true to size unless stated on the description. All are UK sizes. Please see our size guide for further reference. 

Do you offer student discount?
At the moment, we are not offering student discount, however keep your eyes peeled on our social media for discounts. Sign up to our newsletter for exclusive offers.

You don't have my size in stock?
We try to cater for a variety of sizes where possible. If we don't have your size in stock, please drop us an email at info@louellaboutique.co.uk and we will look into when this will be available for you. 

Do you offer collaborations?
If you're interested in collaborating with us, please drop us a message on social media or an email at info@louellaboutique.co.uk with your social media links and we will get back to you as soon as possible. 

Where are you based?
We are based in the UK and ship nationwide. 

What if my item doesn't fit?
We accept items for a refund or exchange within 14 days of receipt. Please see our returns policy for more information.

How long does a refund take?
Any refunds will be processed within 14 days. from the date we receive your return.

Will you restock items?
We will indeed restock some of our most loved items, and when we do we will post these updates on our social media.

How often do you have "new in"?
We update our New in section weekly with our latest drops, we also update our social media with our weekly drops so keep following!